Help

Need a hand?

The app, signing in, or your ticket

For help with the app — signing in, a ticket that isn't showing, notifications, or anything that looks broken — email [email protected].

It helps us a lot if you include:

• what you were trying to do, and what happened instead
• the name of the event you're attending
• your phone, and its Android or iOS version
• the app version, shown at the bottom of the Information screen

Questions about the event itself

For registration, badge collection, the schedule, or anything about the event on the ground, the event organisers are best placed to help. Their addresses are on the Contact page in this Information section.

Account deletion

You can ask us to delete your FNid and the personal information held with it: request account deletion.

Please send it from the address you sign in with, or tell us what that address is — it is how we find the right account. A person handles these, so it is not instant, and we will confirm once it is done.

This removes your FNid across the platform, not only this app, including the events you are registered for. Your rights, and the other ways to make this request, are set out in our Privacy Policies.

A few things worth trying first

• Pull down to refresh — most screens re-check for new data that way.
• Reopen the app if something still looks out of date. Your schedule, speakers and profile are saved on your device so they open instantly, then refresh in the background.
• Log out and back in if you're not seeing the event or the options you expect — a session, a ticket, or a feature that should be there. That re-checks who you are and what your ticket includes. If it's simply the wrong event, Switch Show in the menu is quicker.